更新時間:2025-03-14 21:23:16作者:貝語網校
CATI是計算機輔助電話交互的簡稱。它是一種利用電話作為交互媒體的技術,通常用于市場調研、客戶服務中心、培訓支持等領域。通過CATI系統,可以實現對電話數據的收集、分析和管理等功能。
chat interaction technology (CIT)
chatbot
interactive voice response (IVR)
voice self-service
voice interface
voice automation
speech recognition
speech-to-text
text-to-speech
real-time text
natural language processing (NLP)
conversational agent
virtual assistant
FAQ (Frequently Asked Questions)
self-service support